Appointment Policy

We appreciate your business. So that we can best serve all our clients, please be advised of these policies before you book an appointment at Kissed Peach. –ARRIVAL TIME Please aim to arrive 5-10 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival or not able to perform the service, you will still be charged a fee of 50% of each service missed full price. If you are excessively late without prior communication and your service is canceled you will be charged as a no-call/no-show and will be charged the 50% fee on the card on your account. –CHANGING YOUR APPOINTMENT Cancellation requires no less than 24 hours to an appointment and 8 hours is the minimum time allowed to reschedule via Vagaro, except in cases of contagious illness (such as COVID-19, influenza, etc.) and emergencies as described below. If you cancel later than the 24-hour minimum time frame for any reason outside of an emergency or sickness as described below you will be charged for the service in full to the card on your account. If you reschedule later than the 8-hour minimum for anything other than a sickness or emergency as described below you will be charged 50% of the price of the service missed fee to the card on the account. –CANCELLATION OR RESCHEDULE WITHIN THE 8-HOUR TIME FRAME We, here at Kissed Peach, give a generous 8-hour time frame that you are able to reschedule your appt without further payment or penalty from our business. If you do not communicate with us until the 8-hour time frame (i.e. show up and do not want a service we had you down for, cancel or reschedule after the 8 hours, etc) you are subject to a fee. Would you expect to go to work and get paid less than what you were expecting because you had less to do that day?? NO! We love our employees and if you do that you are hurting our business, employees who want to be home with their families, and ultimately others who want to get in the spot you could have communicated you did not want earlier. So, a 50% fee of the price of the service missed will be charged for services rescheduled or canceled after the 8-hour mark. SICKNESS OR FAMILY EMERGENCY: If you, or another person in your household, has an infectious or contagious illness, please contact Kissed Peach as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of other clients. Things happen, we get it, but please try to communicate as early as possible with us to the best of your ability. As soon as you realize you will need to cancel please message Kissed Peach out of respect to our time, the business, your provider, and others’ ability to receive our services. -NO CALL NO SHOW If you do not show up for your scheduled appointment time and have not communicated with Kissed Peach your absence PRIOR to your service you will be charged a fee of 50% of the service price per service missed and that will be charged to the card on the account the appointment was made with. No refunds or service credit is available for that transaction so… PLEASE DO NOT DO THAT!! This is a SMALL business, just like a doctor’s office or other appointment-based services. This hurts us individually and as a company. SO DON’T! If you are using a service from a package for your service you have no call no showed then you will be charged against the package instead of your card. –FORMS You need to fill out your forms prior to coming in for your appt no less than 72 hours from your first email and text reminder. This allows our team to make sure that it is safe to do your service and if not we will reach out to talk about options. IF those forms are not signed within 72 hours we will reach out to make sure you wish to keep or forfeit your time. These forms are to keep you safe and they are non-negotiable. Big intake forms like health history, full consent, and this attendance agreement is done yearly. Quick and basic consents are done for each new service to ensure you did not have a reaction, etc the last time you had that service. If you have a reaction or start a new med it is your responsibility to let your service provider know before or at the time of service. -HABITUAL OFFENDERS OF ATTENDANCE POLICY Yep, I had to write this part sadly. If you have 3 last-minute cancellations you will be required to prepay on your next appointment. If you last minute cancel or no-call no-show we will keep your deposit. If you show up GREAT! That prepayment is for your service. If you have 2 or more No Call No Shows please know you may be fired as a client. We value your time by showing up, we require the same and prior communication if you cannot make it. CONDUCT: Please treat all of our staff members with respect. If at any time our staff feels that you are behaving inappropriately you will be asked to leave and will be financially responsible for services rendered. We reserve the the right to refuse service at any time for any reason. PRIVACY: At Kissed Peach, we collect health and personal information so we can customize treatments to your individual needs and make sure we know if you have any allergies or medical issues. All your information remains confidential. Please also notify Kissed Peach in the event you start using new products or of any medical changes prior to services. PAYMENT: Full payment is due at the time of service. Text. By providing a telephone number and submitting the form you are consenting to be contacted by SMS text message from The Kissed Peach Message frequency may vary. Message & data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information. By entering your phone number, you are agreeing to receive text messages from us. Message rates may apply. You can reply STOP to opt-out PRICES SUBJECT TO CHANGE: We are always working to expand our services and bring you the best of the best treatments and products. We do all we can to keep our prices updated online but they are subject to change at any time. REACTION TO TREATMENTS: An allergic reaction can occur with any of our treatments. Kissed Peach cannot be held liable for any adverse reactions that may stem from any of our treatments. -LASTLY, THANK YOU!!! As all or most of you know, this small business we love is how we feed our families and be able to bring beauty and joy to our clients and the community so therefore our time here and time at our homes are very valuable to our families and ourselves. Making, maintaining, and monitoring your appointment time is completely the clients’ (YOUR) responsibility. We absolutely recommend downloading the Vagaro app for Apple and Android users to help easily make/change/cancel appts right from your phone. This managing of appts can be done by you, the client, 24/7 without waiting to hear from us on the business phone (which is only answered during business hours). We strive to be as responsive as possible on the work phone during business hours but ultimately if you are trying to avoid a fee, a no-call no-show, etc you can manage your appt within the 8-hour time frame on the app without waiting for a response from us. Also, we encourage, if life is crazy, to enable the text and email reminders that are a pretty awesome part of Vagaro. You will be sent a text and email 72 and 24 hours prior to appt each and every appt you have with us. There should be no issues to get to your appt. If the card does not go through for any attendance policy fees accrued by the client, they will not be able to make an appointment with Vagaro and will have to email directly to do so or you will be dismissed from our client base. When making the appointment the client automatically accepts this agreement. By signing this form the client allows Kissed Peach to automatically charge their card on file the fees agreed upon by this attendance policy contract if the agreed upon terms of this attendance policy terms above have been violated.